Job: Community Manager | City Gate

Title Community Manager | City Gate
Date Posted 2012-09-11
Location Denver, CO
Contact Email
Job Information

City Gate is a 241 unit, class A property located in Downtown Denver. Preferred qualified candidates would have downtown or midrise experience.

Supervisory Responsibilities: The property staff report directly or indirectly to the property manager. The property manager hires, trains and develops a competent team.
• The property manager responsibly delegates appropriate duties and monitors individual performance.
• Identifies the need for employee coaching, counseling, and disciplines with appropriate corporate approval.
• Sets personal and team goals, writes and delivers performance reviews.
• Resolves conflicts and complaints; and is the primary responsible person to resolve resident, prospect, or staff conflicts.
• Manages daily operations directly or indirectly such as: reviews daily rent recommendations (whether or not the property is on a rent optimizer program) and appropriately identifies opportunities to maximize income.
• Collects rents, including implementation of timely legal delinquent rent procedures; assures resident insurance compliance procedures are in place; assures screening criteria and policies are adhered to; assures resident retention procedures are implemented timely and effectively; makes certain weekly reports are completed timely and accurately; approves invoices and ensures timely and accurate data input; timely and accurately completes any other required reports.
• Reviews and analyzes monthly performance; completes meaningful variance reports; initiates annual budgets and forecasts.
• Identifies potential market challenges; educates self, staff and regional manager about competitors and conditions in the marketplace; creates effective marketing plans.
• Makes certain recurring contract work (i.e. unit cleaning, painting, landscaping) is bid out routinely to assure quality and best price; confirms contractor insurance and lien waiver requirements are in compliance with policy; monitors quality and timeliness of contractor performance.
• Assures OSHA and other safety procedures are implemented; ensures the team is educated as needed regarding safety precautions, including routine safety meetings, and confirms up-to-date MSDS information is available.
• Walks the property a minimum of one time per week; identifies, in conjunction with the maintenance supervisor, potential repairs or capital projects; confirms quality curb appeal meets standards set by corporate and the regional manager; identifies actual or potential risk management issues.
• Reads, follows, and implements the company and employee handbooks, property policy manuals, and any other governing documents.

To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Interpersonal relations – maintains professional and calm demeanor while managing difficult or emotional situations; focuses on solving conflict without blame; maintains confidentiality; flexible and a good listener.
• Communication – speaks clearly and persuasively; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; produces accurate and grammatically correct documents; able to read and interpret written information.
• Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision.
• Business Acumen – Understands business implications of decisions; displays orientation to profitability; goal orientated.
• Diversity – Demonstrates knowledge of EEO and fair housing policies; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Strategic Thinking – Develops strategies to achieve organizational goals; identifies and works with organization’s strengths & weaknesses; adapts strategy to changing conditions.
• Judgment – Displays willingness and ability to make decisions; exhibits sound and accurate judgment; weighs options and takes calculated risks.
• Professionalism – Remains tactful and focused under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions and actions of subordinates; maintains confidentiality.
• Bachelor’s degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Proven ability to pass Fair Housing Exam.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write report and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area. Ability to apply concepts of basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.